AMS Services

Maximise Efficiency, Reduce Costs, and Enhance Performance with Our Specialised Offshore AMS Solutions

Unlock the full potential of your offshore operations with our comprehensive Application Management Services (AMS). Specializing in offshore support, we provide unparalleled expertise in managing, optimizing, and enhancing your business applications, ensuring they deliver maximum value and operational excellence.

Bolders Consulting Group provides a diversified approach to AMS service support tailored to meet various operational needs and business models:

Offshore Model

This approach is anchored by a dedicated team located offshore in India, delivering comprehensive AMS support, allowing for significant cost efficiencies and scalability.

Hybrid Model

Combining the best of local and global expertise, this model features an on-site expert to ensure seamless communication and coordination, backed by a robust offshore team for round-the-clock support.

Subscription Model

A flexible and predictable cost structure, this model offers a range of AMS support services for a fixed monthly price, ensuring businesses can enjoy high-quality support without unexpected expenses.

Why choose BCG?

01

Global Expertise

Benefit from our global presence and deep understanding of diverse offshore operational challenges.

02

24/7
Support

Our dedicated teams provide round-the-clock support, ensuring your applications are always running at their best.

03

Customized Strategies

We tailor our AMS solutions to meet the unique needs of your offshore operations, driving better business outcomes.

04

Proven Track Record

Trust in our proven expertise and successful partnerships with leading offshore businesses worldwide.

Our Solution Tools

Offshore Model

This approach is anchored by a dedicated team located offshore in India, delivering comprehensive AMS support, allowing for significant cost efficiencies and scalability.

Application Support features:

Our offshore support model is designed to provide proactive, reliable, and cost-effective support to ensure the optimal performance and efficiency of SAP systems for clients.

Scope of Services

24/7 Support

Offshore Team Composition

Communication and Collaboration

Continuous Improvement

Performance Metrics

Dedicated Resources

Hybrid Model

Combining the best of local and global expertise, this model features an on-site expert to ensure seamless communication and coordination, backed by a robust offshore team for round-the-clock support.

Key features of Hybrid Model:

Best of both worlds

The hybrid approach combines the advantages of Onshore proximity, Offshore Cost-effectiveness and 24/7 coverage to deliver efficient, responsive and value driven support services tailed to client’s requirements

Cost Effectiveness

By leveraging offshore resources for routine tasks, organisations can reduce support costs while still accessing specialised onshore expertise when needed. 

Flexibility and Scalability

The hybrid approach offers flexibility to scale resources up or down based on changing needs, ensuring optimal resource utilisation and cost efficiency.

Risk Mitigation

With a combination of Offshore & Onshore resources, organisations can mitigate the risk associated with dependency on a single location or resource pool, enhancing resilience and business continuity.

Ideal for Template Roll-Outs

The hybrid approach is a well suited cost effective approach for template roll-out projects (where the template is already designed and tested) due to a mix of Offshore & Onshore resources

Subscription Model

A flexible and predictable cost structure, this model offers a range of AMS support services for a fixed monthly price, ensuring businesses can enjoy high-quality support without unexpected expenses.

The BEST-model is a unique offer to suit your IT support needs.

HIGH VALUE, LOW PRICE

Unlock a wealth of benefits at an unbeatable price. Gain access to top tier support services from our experienced and committed people.

FIXED AND FLEXIBLE

A fixed price to avoid budget surprises, but with the flexibility to allocate resources to incidents, analysis or customisations tailored to your requirements throughout the whole year.

FAIR AND TRANSPARANT

Any unused days will be carried forward to next year, ensuring you get most out of your subscription. You can also buy additional man-days when required, keeping everything transparent upfront.

Why a Subscription Model?

We recognise the challenges faced by every client after Project team has departed the implementation.

Post Implementation Support Gap

Upon completion of the IT Project, the departure of the IT project team often leaves the business struggling with system usage.

Limited awareness of system capabilities

Businesses may lack awareness of the system's full capabilities (especially with updates on SAP IBP on quarterly basis), impacting optimal utilisation of the system and hampering business efficiency.

Persistent Training Gaps

Staff turnover leads to knowledge loss and inconsistent training, resulting in operational challenges.

Recurring Issues stemming from common causes

80% of system issues trace back to the same root cause, indicating the need for targeted resolution strategies.

Data Quality Concerns

Inadequate data cleansing practices results in the accumulation of unnecessary master data, impacting system performance and reliability.

Daily Monitoring & Continuous Improvement

Businesses frequently lack the time for regular monitoring, leading to numerous issues

How does BEST model solve this challenges?

Post Implementation Support Gap

With BEST, there is always an expert available to address any queries

You can use included man-days to address any queries/ critical incidents/ change requests

Limited awareness of system capabilities

With BEST, You will receive regular updates and stay informed about the latest features end enhancement coming to SAP IBP

The updates will be shared every quarterly highlighting what can be useful for your specific business

Persistent Training Gaps

With BEST, Regular Training sessions will be organised to ensure all the users are well-informed and proficient

The training sessions will be arranged twice a year.

Recurring Issues stemming from common causes

With BEST, we conduct a comprehensive analysis of all incidents for past three months.

Detailed analysis of this data will be shared pointing out what is the biggest contributor to the incidents and appropriate actions will be proposed. Taking correct actions can reduce number of incidents drastically.

Data Quality Concerns

With BEST, we offer the identification of unnecessary data from your system

This activity will be done once per year.

Daily Monitoring & Continuous Improvement

With BEST, we take care of daily monitoring & quick scan the existing system for continuous Improvement

This activity focuses on the quick scan of the system set-up based on pain points and provides possible enhancements.

Available Packages:

Standard

  • 12 Offshore mandays/year (Remote)
  • Weekend Monitoring
  • Dedicated Resource​
  • 6 additional Onshore mandays (Onsite)
  • 40 hrs Onsite Training (Can be split into 2/year)​

PREMIUM

  • 36 Offshore mandays/year (Remote)
  • Weekend Monitoring
  • Dedicated Resource​
  • 6 additional Onshore mandays (Onsite)
  • 40 hrs Onsite Training (Can be split into 2/year)​

PRO

  • 1 full time experienced resource (Remote)
  • Weekend Monitoring
  • Dedicated Resource​
  • 18 additional Onshore mandays/year (Onsite)
  • 120 hrs Onsite Training (Can be split into 2/year)​

Clients who trust us

Take the Next Step

Schedule a consultation with our expert

We would love to learn about your company and explore which solution could be perfect fit. 

Contact us today to speak to one of our experts to find out more about how we can help your business its potential and maximise profitability and success. 

Interested in working
together?