ING Bank Client Success Story

Read the ING Bank success snapshot to find out how to keep in touch with customer demand through BCG solutions to even greater customer satisfaction.

Industry/ sector:

Banking

Consultant name:

Dilip Kumar Bondugula

Customer name:

ING bank

Location:

Amsterdam, Netherlands

Website of the customer:

https://www.ing.com/Home.htm

Software solution implemented:

Azure YAML templates and Elastic search

Project start date:

16-01-2023

Project end date:

31-12-2024

Client Business

ING Bank’s wholesale banking division provides a broad range of financial products and services to corporate clients, institutions, and governments globally. It focuses on areas such as lending, transaction services, financial markets, and treasury solutions, supporting clients in managing their capital and funding needs. ING specializes in sustainable financing, offering expertise in green bonds and environmental, social, and governance (ESG)-aligned solutions. Known for its innovative approach, ING leverages digital technology and data-driven insights to deliver tailored solutions in sectors like energy, infrastructure, technology, and real estate. Its commitment to sustainability and client-centricity underpins its global wholesale banking strategy.

Challenges

Modern banking operations rely heavily on a seamless technology infrastructure to deliver reliable and efficient services. However, our client, a leading financial institution, faced significant challenges in standardizing application deployment and maintaining robust monitoring solutions. Disparate deployment processes and inconsistent repository structures led to inefficiencies, while a lack of centralized monitoring for their applications hindered their ability to proactively manage performance and detect anomalies. With these issues in mind, we collaborated closely with the bank to design and implement tailored solutions, leading to remarkable results in operational efficiency and application reliability.

#Challenge 1: Azure Templating for Application Deployment and Repository Structure

The bank faced difficulties in standardizing Azure templates for deploying Java microservice applications. Deployment processes were inconsistent, leading to inefficiencies, errors, and compliance risks. Furthermore, the absence of a well-structured repository made it challenging to track changes, maintain version control, and streamline infrastructure provisioning. Troubleshooting failed deployments was time-consuming, further straining operational resources.

#Challenge 2: Implementing an Elasticsearch Monitoring Solution

The absence of a centralized monitoring solution created visibility gaps across the bank’s applications. The vast volume of log data and the need for real-time insights made implementing a robust Elasticsearch monitoring system a complex task. Configuring the solution to handle high ingestion rates while ensuring performance, scalability, and security was a significant hurdle. Additionally, integrating monitoring for new applications without disrupting existing workflows required an efficient and scalable approach.

BCG solutions

#Solution 1: Reusable Azure YAML Templates and Structured Repositories To tackle the deployment challenges, we collaborated with the bank’s teams to implement reusable Azure YAML templates tailored for Java microservice applications. These templates encapsulated best practices, including resource configuration, naming conventions, and compliance standards, ensuring consistency across all deployments. The repository structure was reorganized using Ansible modules to support modular and hierarchical management, enabling easy version control and tracking of infrastructure changes. With these reusable templates, onboarding new applications became a seamless process, saving substantial time and effort while ensuring adherence to governance policies. #Solution 2: Elasticsearch Monitoring Using Azure DevOps and Ansible For monitoring, we single-handedly implemented an Elasticsearch solution that centralized log aggregation and provided real-time visibility into application health. Using Azure DevOps CICD pipelines integrated with Ansible, we automated the deployment and configuration of Elasticsearch, making it easy to onboard new applications into the monitoring system. The solution included custom dashboards, indices, and alerting mechanisms, allowing stakeholders to monitor logs efficiently and receive proactive notifications about potential issues. This comprehensive approach ensured scalable, reliable, and secure monitoring across all applications.

Benefits

The solutions delivered transformative benefits for the bank: 1. Time and Effort Savings: Reusable Azure YAML templates drastically reduced the time required for application deployment. Onboarding new applications became quick and straightforward, enabling teams to focus on development and innovation rather than repetitive setup tasks. 2. Streamlined Monitoring Integration: The Elasticsearch monitoring solution made it easy and efficient to onboard new applications. Logs were captured and visualized effectively, providing actionable insights in real time. 3. Improved Operational Efficiency: Standardized processes and automated configurations minimized errors and compliance risks, while proactive monitoring enhanced the reliability and performance of applications. 4. Scalability and Sustainability: Both solutions were designed with scalability in mind, ensuring that the bank could seamlessly expand its operations without compromising efficiency or performance. By addressing the challenges of deployment standardization and monitoring integration, we enabled the bank to achieve operational excellence and set a solid foundation for future growth. The collaborative effort to implement reusable Azure YAML templates and a centralized Elasticsearch monitoring solution not only resolved their immediate pain points but also empowered their teams with the tools and processes needed for sustained success. This case exemplifies the power of tailored, innovative solutions in transforming technology operations for financial institutions.

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